FAQ’s

File Recovery Software FAQ's

 

Have some support questions about FILERECOVERY® data recovery software? Below are some FAQ's or Frequently Asked Questions regarding FILERECOVERY®.
For additional information, please consult our Users Guide Additionally, you can use our Support Form to request additional help from our friendly and knowledgeable support staff.

Can FILERECOVERY® harm my disk?
As long as the drive is not physically damaged there is no risk in using the software. FILERECOVERY® only reads from the drive and does not write to it at any time by itself.

Can fragmentation of the drive affect the result of the recovery?
Fragmentation in NTFS should not effect the results of the recovery. Information about a file’s allocation is stored in a MFT entry. However with the FAT file system, this information is stored in the FAT and this information will be lost after deleting, so the lower the fragmentation of the drive is, the higher the chance of a recovery is.

Can I investigate the quality of my deleted files before saving them?
Yes, FILERECOVERY® contains a built-in file, text and hexdump viewer which lets you investigate the quality of your files. The text viewer can only applied to plain-text files but the file and hexdump viewer allows experts to view the series of data as it would be stored during saving.

Can I recover data on a Flash Card or SmartMedia?
Yes, that’s possible, but your media has to be appear as a logical Windows® drive. Look at you camera manufacturer if it supports a special driver software that will show the SMART media as a logical Windows® drive. If no driver is supported you can buy a memory card reader. There are several types: for Notebooks (PC-CARD / PCMCIA) and for PCs (USB, IDE). Ask your local computer shop! Also, since GoPro cameras, and many Android phones use flash media cards for storage, it may also be possible to recover data from these devices. For your GoPro, remove the flash media from the camera and use a card reader as described above. For your Android phone, you have two options. 1) You could remove the flash media (microSD) card from the device and place it in a card reader as above. 2) You can connect your phone to your PC via the USB cable that came with your phone. You will then need to place your phone into USB Mass Storage Mode (no worries, it's safe). Please see this page for instructions on USB Mass Storage for your version of Android. USB Mass Storage Mode . 

Can I use FILERECOVERY® to recover data from CDs, CD-Rs and DVDs?
FILERECOVERY® is a software for hard drives, floppy disks, Jaz drives and Zip drives, but may be able to recover deleted data from CD-RW as long as the session is not damaged or corrupted.

Does FILERECOVERY® also recover all NTFS permissions for a deleted file?
No, it recovers the file information, but the privileges should be re-edited onto the file.

Does FILERECOVERY® rescue every kind of file format or just some?
FILERECOVERY® can recover all files, but only if the files have not been overwritten.

Does FILERECOVERY® run in the background, monitoring your files as you create, save or delete them? In other words, will it only recover files that were lost after FILERECOVERY® was installed?
The program does not monitor any files. It gets the files by examining the file system (so called on-disk format of the files). There the files are marked with special attributes and names. Recovering is similar: the programs scans the hard disk and searches for a special pattern: the stamp of a directory (‘.’ or ‘..’) and then assumes a lost directory.

During the saving I do receive the error “could not write to destination file”, what does this mean?
This may occur if you overwrite a prior saved file and another software application is using this file. Close all applications and then try again to save the file. It may also occur because of the language character you are usingtry to rename the file name and then save again the file.

What are the recovered .$efs files?
These files are packed raw encrypted files that will be imported into a new NTFS file during saving. If the importing was successful, you can delete these files. If the file could not be imported (because it was not saved to a NTFS volume), you may use the FILERECOVERY® tool ‘efsimport.exe’ for importing the file.

I cannot find my deleted file. Why?
If you deleted the file in the Recycle Bin or emptied the Recycle Bin, refer to File System Issues for more information. If your file cannot be found during find operation, the deleted file/directory may be still on disk but is no longer referenced by an existing folder. In this case you will need to run the ‘Find lost data’ search. In the case this process does not find your file you may need to run the ‘Find lost drives’ search. See the User Guide for more information. If all search operations were performed but you did not find your file, the file may be overwritten in parts or complete and FILERECOVERY® cannot be used to recover the complete file.

I cannot open the recovered files with software program applicable to the type of the file recovered. Why?
Your files were overwritten by other data. In this case there is no way to retrieve the data.

I get this error message every time I try to start the software: Error loading “INT13EXT.VXD”.
Try to copy the .VXD file that can be found in the FILERECOVERY® program folder into your Windows® \ SYSTEM directory. The message will disappear.

Is it possible to recover lost files to a CDR/RW drive?
FILERECOVERY® is not a CD-RW burning software! You can save to a CD-RW if the software/ hardware supports packet recording. You have to install an UDF driver for your CD-RW drive. Then you may be able to save files to the CD-RW drive like to a hard drive. Otherwise, you will need to save to a hard drive first and then burn the data to CD.

What does the name ‘MFT3500′ for a deleted folder mean?
If FILERECOVERY® finds a deleted file or directory whose parent folder (the folder which contains this file) is known on the basis of the MFT entry number but that exists no longer, it will display the MFT entry number of the not existing parent folder because the exactly name is no longer available.