Contact Forms: Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored on our servers. We keep email communications to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.
Demographic Information and Personal Information We Request: We request personal information in several areas of our website; when Demos are downloaded, information is requested, products are purchased, technical support is requested or a subscription to our newsletter is requested. Along with personal information we also request basic Demographic information and/or a description of the problem you are having. All mailing lists are opt-in and the user can unsubscribe at anytime by sending an e-Mail to Unsubscribe@LC-Tech.com to be immediately removed.
Marketing Campaigns: We use email marketing to communicate with customers from time to time. These e-mails would include notices of your software subscription upcoming renewal. We do not bulk e-mail advertise. We may send you “system” emails, such as auto-respond e-mails to your request for a download of our software for evaluation or payment notifications/receipts even if you have not opted-in to email marketing lists. As noted in the evaluation auto-responder, you have not been subscribed to an e-mail marketing list by receiving an evaluation software. You may be contacted by support staff to insure you did receive your download.
How We Use Collected Information: Any information collected on this website, whether submitted by the user or collected by the statistics server is used strictly in-house for Demographic analysis, product improvement and enhanced user experience. We do not spam or bulk e-Mail offers or advertising nor do we sell or distribute our list to any third party persons or companies. We keep all information strictly confidential.
What Rights You Have Over Your Data:
If you are a registered user or have left comments on our site you can request to see or download the data we have about you. As FILERECOVERY.com does not take comments, or have registered users, we would not have information of this sort for a visitor to download. The only information we would have would be the information supplied from filling out a software evaluation request form, a support request form, or a contact form.
Typically for visitors that have filled out a form, the data will be their email address, any IP addresses assigned to them at the time of filling out a form and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors.
For paying customers, this will also include profile information and download, payment, and support ticket histories.
You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data. For the present time period, this applies to our visitors from the European Union, in accordance with the General Data Protection Regulation (GDPR). We will amend this further in the near future.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to firstname.lastname@example.org. We will respond within a reasonable timeframe, not to exceed one week. For the present time period, this applies to our visitors from the European Union, in accordance with the General Data Protection Regulation (GDPR). We will amend this further in the near future.
What Data Breach Procedures We Have In Place:
Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becomes aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, and how to avoid any similar event in the future.
Customer Service - Service@LC-Tech.com
Cancel subscription - Unsubscribe@LC-Tech.com
Phone Us - Toll Free (866) 603-2195